I was very disappointed (and surprised) to learn the hotel has no elevator. It was difficult lugging a 40 pound bag up and down a flight of stairs. The bed in room 207 was extremely creaky. Every time one sat on it or rolled just slightly it creaked horribly and made for a restless sleep--I encourage management to go up to that room and sit on it. Either the mattress or box spring needs replacing ASAP. The toilet paper is impossible to reach unless you are a contortionist. The sound of the planes was not disturbing at all and I wouldn't have really known I was at an airport. Only one very tiny bottle of shampoo is given but the girl at the desk did supply me with more when I asked. Two sinks are nice, but a towel bar is needed at the toilet sink, as well as soap for both sinks. The hotel is convenient and staff were pleasant, but I would look elsewhere next time.
This place needs a serious remodeling. It's old and outdated. The room we stayed in smelled like mildew. The server we had in the restaurant was not pleasant at all and was in fact rude. On a positive note-the food was good and the guy at the front desk came in quickly to fix the issue with our tv/remote. Definitely some time and money needs to be dedicated to this place to bring it up to date.
Kurt was curt! We prepaid for the entire reservation with loyalty points and credit card. Kurt, the check-in associate was insistent that we hadn't paid anything yet. He then call someone to confirm. We presumed that it was to BW headquarters but it turned out he called our home phone and of course, we weren't home. Ha! Luckily, a lady from the back office (name starts with a M?) came out and resolved the issue in our favor but no apology from him for his mistake. The room itself was old but clean. Breakfast was fine.
We have stayed here before and will continue to. We are able to bring our dog and you would never know this hotel allows dogs. The rooms are clean and tidy. Even though the hotel is located at the airport, it is extremely sound proof and I didn't notice flights during our stay. The food is nothing to write home about but that is expected. Since our last stay, the booths in the dining area have been redecorated and it makes a huge difference. However, after taking the time to do this, the TV on the wall is the same one that has a huge black blob in the middle of the screen while on. This hotel needs to update that as well. As from last time, we enjoy staying at this location and will again.
Room decor is dated from the 70's, Formica counters, older style tiles and tub, etc, but all well maintained. Easy parking and access. Friendly check-in and restaurant folks. One cranky maid. Definitely we would stay there again.
Clean, comfortable inn closest to SYR terminal. We arrived late and found the restaurant open until 10pm. Good supper and large selection on the free breakfast items.
Best Western Syracuse Airport Inn is a US Lodging based in North Syracuse, New York. Best Western Syracuse Airport Inn is located at 900 Col Eileen Collins Blvd, North Syracuse, NY 13212, USA.
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